MIUSE grants you 14 days to judge if your purchase is satisfactory. Within this period you may return the product. During this period you have to treat the product and the packaging carefully. Only unpack or use the product to that extent to as far as it is necessary to judge if you wish to keep the product. Remember though that the price tag needs to be intact and still attached to the product if you wish to return it. In the interests of hygiene we do not offer returns on jewelry, watches or beauty products. We also do not offer refunds on specially ordered products or sale items.
If you decide to return your product(s), please send it back to MIUSE, in the original packaging and unused. You can send your package to MIUSE Runstraat 25H 1016GJ Amsterdam The Netherlands. Make sure you have included our return form, packages without return forms will not be processed. You can download and print our return form here.
Items purchased via our webshop can also be returned at the MIUSE store in Amsterdam, however money will be refunded via the payment method you used to make the purchase. So there will be no cash refund in our store. Remember that the products you want to return, are your responsibility until they reach our address. MIUSE shall not reimburse your shipping costs. When goods are damaged or incomplete, MIUSE is not obliged to take back the item(s). In case you are in doubt if your return meets these conditions, please contact us before returning or read our Terms & Conditions carefully.
When the returned products have reached our address, we will refund your payment as soon as possible, with a maximum of 30 days after receiving the products. The refund will be credited on the account number which was used during the ordering process.